Compass
Frequently Asked Questions
Below are some answers to our most common customer enquiries that we receive
Can I still attend if I haven’t paid by the day of the seminar?
Yes you can. Accounts are payable on the twentieth day of the month following the month that they are issued. Often this date will fall after the date of the seminar. You are also welcome to pay at the seminar (cash, EFTPOS, credit card and cheques are accepted).
Can I pencil-book a space, while I wait for funding to be approved?
No unfortunately. All registrations automatically generate an invoice. Rest assured that our one-day seminars often have a large capacity and it is unlikely we would not be able to accommodate your registration. For multi-day intensive workshops we strongly advise early registration.
Can I pay with my credit card over the phone?
No. For security reasons we have a policy of not taking credit card details over the phone. You can pay using your credit on our website. Simply click on the ‘Pay Outstanding Account’ tab and follow the directions. Our website uses PayPal, an internationally recognised and secure online payment system
Did you receive my registration?
We aim to process registrations as soon as they reach our office. You will hear from us within 5 working days with an invoice and confirmation of registration. If you haven’t heard from us following this time it would be a good idea to contact us or resend your registration form as something may have prevented it from getting through to us. Don't worry we will not register or invoice you twice if we do receive a duplicate registration from you.
How do I know if there are still spaces available in the seminar?
One-day seminars that are still advertised on our website will have spaces available. In the situation that a seminar is fully subscribed a ‘sold out’ sign appears on the website on the seminar listing.
Multi-day intensive and advanced seminars do have a ceiling on their numbers. If they are fully subscribed our website will indicate this however, please contact our office so we can add you to the waiting list. We often have withdrawals from these events and we will offer these places to those on the wait list.
How can I pay my seminar fee?
There are a variety of payment options. If you wish to pay with a credit card you can do so on our website. Click the red button ‘Pay Your Account’ and follow the instructions from there to complete your payment. Alternatively you can post a cheque to Compass Seminars, PO Box 4344, Gumdale QLD 4154, or, direct credit the money into our bank account (account details are stated on the invoice) please ensure you quote your invoice number located on the top right hand side of the invoice.
Finally, you are also welcome to pay with cash/cheque/EFTPOS/credit card at the seminar.
I am coming with a group of people, is there a discount available for us?
If there is a large group of staff members attending from the same organisation/workplace we are often able to offer a discounted seminar fee. Please contact our office for more information.
I am a parent; can I come to a seminar?
The primary target audience for our seminars is professionals; however we often get enquiries from parents with an interest in certain topics. Parents are welcome to register with the understanding that the material has been prepared for a professional audience. We also ask that parent delegates refrain from asking questions specifically in relation to their child during session times. Our trainers are always open to discussing individual matters during the breaks or at the end of the day.
I haven’t received an invoice?
If you haven’t received an invoice following your registration it may be due to a number of reasons. During busy periods we may have a back-log of registrations to process so it could take up to 5 working days to be processed from the time we receive it. Your invoice will have been sent either to the email address on your registration form or the postal address you supplied. If we received specific invoicing instructions to send it to your accounts department they will have been asked to advise you of the seminar confirmation. If you still haven’t received an invoice and it hasn’t been sent to any of the above locations, please contact us so we can send you out a new copy.
I have special dietary requirements, will I be catered for?
Yes – provided you let us know in advance so we are able to advise the caterers of your dietary requirements. On the day of the seminar, at break times come up to see us at the bookshop and we will have organised your meal to be kept separate so nobody else picks it up at the main serving area.
Is the seminar I am interested in scheduled for anywhere else in Australia?
All of our seminars for the current year are listed on our website. The seminars are categorised by cities. Each seminar is normally offered in 3 different cities each year therefore there are multiple opportunities to attend. You can also use the website ‘Search’ feature to find out where else it is scheduled to be this year.
What is the latest date I can register for a seminar?
Registrations for seminars are open right up until the day of the seminar. Obviously we prefer to have more notice if possible to assist us with our catering and seating planning, but if you need to register at the last minute, or even walk up on the day we can handle this (except for Multi-day Intensive workshops that have a ceiling). If you do know a few days ahead of the seminar that you are coming please still let us know as soon as possible what your plans are.
Where is the seminar venue?
All information regarding the seminar venue is posted on our website under the seminar listing. This includes the name and address of the venue as well as a location map you can print off. Parking information is included in the reminder email that all registered delegates are sent the week before the seminar.