How is my book order shipped?

We offer FREE FREIGHT within Australia for retail book sales valued over $100.

Compass must receive payment of the whole of the price for the goods that you order before your order can be shipped.

We will confirm your order via email. Please ensure that your address is correct and accessible by the delivery service. If a re-delivery is required we reserve the right to charge you additional shipping costs.

We will email you when your order is dispatched. Orders are sent via Auspost or Courier depending on your location. Tracking on your order is available on request.

Availability of books/ resources for your order

As we use a number of suppliers for our stock, certain orders may involve split deliveries, with some books coming from one supplier and others coming from another supplier. If you receive a parcel without some ordered books please wait at least 3 days for the remaining books to arrive before contacting us with a missing delivery query.

If Compass has insufficient stock to deliver the goods ordered by you, or cannot obtain the stock from our suppliers, we will notify you as soon as possible and any sum debited by Compass from your payment method will be credited to your bank account and Compass will notify you by email at the address given by you in your order form. The refund will be made as soon as possible and in any event no later than 14 days of your order.  Please note: we endeavour to bring our customers the best value we can by running special offers, but please remember stocks are limited at the special offer price, and subject to availability. We update our website as quickly as we can to minimise disappointment. The process of updating the website when goods have sold out at promotional prices may take a few hours. Please note that the price the goods are offered for are as displayed in your online basket.

Refunds for Book & Resource Purchases

Damaged, faulty, or mis-bound books and resources may be returned for refund or exchange with proof of purchase within 7 days of delivery. No freight will be charged for exchange items back to you. We will make every effort to process an item returned to us within 10 business days of receipt at our office. Returns will not be accepted for a change-of-mind or duplicate purchases.

Compass's acceptance of your order (which will happen when Compass dispatches your order) brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract. Compass will not process any orders in the case of errors or inaccuracies regarding the goods (including the advertised price of the goods) appearing on our website. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by email and reserve the right to cancel your order.

Can I purchase a voucher?

Yes. Compass Seminars have vouchers to purchase for any value, which can be used for both workshops and resources. 

Consider purchasing a Training Voucher for:

  • one of our many public events
  • have a trainer come to your workplace
  • a keynote for your conference
  • a gift for a staff member or colleague (if you give us enough lead time we will include a personalised card for their birthday, maternity leave etc)

Or simply take the guess work out - buy now and decide later!

Email to discuss your needs and we can make suggestions based on your location and staff needs. 

See our Terms of Trade for details on vouchers conditions.