How do I know if there are still spaces available in the seminar?
One-day seminars that are still advertised on our website will have spaces available. In the situation that a seminar is fully subscribed a ‘sold out’ sign appears on the website on the seminar listing. Multi-day intensive and advanced seminars usually have a ceiling on their numbers. If they are fully subscribed our website will indicate this.
HOWEVER, please contact our office so we can add you to our waiting lists. We often have withdrawals from these events and we will offer these places to those on the wait list on a first come first served basis.
What is the latest date I can register for a seminar?
Registrations for seminars are open right up until the day of the seminar. Obviously we prefer to have more notice if possible to assist us with our catering and seating planning, but if you need to register at the last minute, or even walk up on the day we can usually handle this (except for multi-day intensive workshops that have a ceiling). If you do know a few days ahead of the seminar that you are coming please still let us know as soon as possible what your plans are. If you are booking travel and accommodation to attend a seminar we recommend that you check with our office regarding registration numbers to ensure the seminar will proceed. Compass undertakes no liability for cancellation of travel and accommodation costs.
I am coming with a group of people, is there a discount available for us?
Yes. If there is a large group of staff members attending from the same organisation/workplace we are often able to offer a discounted seminar fee. Please contact our office with details of how many staff you have attending.
Compass will make arrangements to cater for individuals with specific dietary requirements where possible. At the point of registration, please ensure that you have notified Compass of any specific requests. Registrations made less then four days before an event may not be able to be catered for by the venue but we will do our best. Catering for special dietary requirements can differ between venues, but generally special dietary needs means: Gluten Free, Diary Free, Gluten & Diary Free, Vegetarian, and Vegan (Kosher and Halal is provided if a suitable local supplier is available).
What are your cancellation policies?
Your seat is confirmed on registration with the following conditions as per your ticket type:
- “Sale" tickets are for new registrations sold on a non-refundable basis with name changes permitted.
- “Early Bird” and “Standard” tickets are for new registrations sold on a refundable basis with transfers permitted.
Cancellations and/or transfers must be received in writing prior to the advertised date and the following conditions apply:
- more than 14 days prior to the event: a 15% administration fee and balance refund or transfer to another person and/or event within six months.
- less than 14 days prior to the event: 50% refund or transfer to another person and/or event within six months.
- less then 48 hours prior to the event: no refunds or transfers permitted unless otherwise negotiated.
Please see our Terms of Trade for further information
I'm coming from out of town, when should I book my travel?
We reserve the right to cancel within fourteen (14) days prior to the advertised date. We are not liable for any losses or incidental costs incurred as a result of any cancellation such as the prepayment of travel, meals or accommodation incurred by you arising from the discontinuation of a seminar. On the rare occasion that a cancellation occurs it is strongly suggested that participants not book flights and accommodation to attend an event until ten (10) days prior to the session.
Your certificate of attendance/ completion will idenifty the amount of Continuing Profesional Development (CPD) hours along with any other relevant information such as APST Standards (as determined by Compass). We email you a link to download a certificate within 5 business days of the seminar/ workshop concluding. If after five business days, you have not received your certificate please check your junk mail box prior to contacting our office.
Should your registration fee not be received prior to the seminar/ workshop conclusion, we reserve the right to not issue your certificate until full payment has been made. Requests for copies of your certificate (including name changes) more than 90 days of the seminar/ workshop concluding will incur an administration fee ($15).
I am a parent can I come to a seminar?
The primary target audience for our seminars is professionals; however we often get enquiries from parents with an interest in certain topics. Parents are welcome to register with the understanding that the material has been prepared for a professional audience. We also ask that parent delegates refrain from asking questions specifically in relation to their child during session times. Our trainers are often open to discussing individual matters during the breaks or at the end of the day.