Terms of Trade*

By placing this order you accept the following terms of trade:

Seminars and Workshops

Places are limited and booked on a first come first served basis. Registrations will be processed according to the advertised “ticket” cost and conditions. Applicants are confirmed to attend upon registration. A tax invoice and confirmation of registration will be issued via email to the nominated applicant and email address, the applicant is responsible for supplying clear and correct information; any changes, copies or additional contact may incur an administration fee. All payments should be processed via our online payment gateway at the time of registration. For approved purchase orders, full payment of fees is to be made seven (7) days prior to the advertised date unless otherwise negotiated. Should registration fees not be received prior to commencement, a certificate of attendance may not be issued until paid in full. Training tailored to your organisation is subject to the terms and conditions outlined in the training agreement. 

Cancellations, Refunds and Transfers

Your registration is confirmed and the following ticket conditions apply:

“Sale" tickets are for new registrations sold on a non-refundable basis with transfers permitted.

“Early Bird” and “Standard” tickets are for new registrations sold on a refundable basis with transfers permitted.

Cancellations and/or transfers must be received in writing prior to the advertised date and the following conditions apply:

  • more than 14 days prior to the event: a 15% administration fee and balance refund or transfer to another person and/or event within six months.
  • less than 14 days prior to the event: 50% refund or transfer to another person and/or event within six months.
  • less then 48 hours prior to the event: no refunds or transfers permitted unless otherwise negotiated.

We reserve the right to cancel within fourteen (14) days prior to the advertised date.  In the event that the workshop needs to be cancelled, we will refund you or offer you a transfer to a future workshop. We are not liable for any losses or incidental costs incurred as a result of any cancellation such as the prepayment of travel, meals or accommodation incurred by you arising from the discontinuation of a seminar. On the rare occasion that a cancellation occurs it is strongly suggested that participants not book flights and accommodation to attend an event until ten (10) days prior to the session. We reserve the right to make any changes to any events, programs or workshops without notice including the substitution of an alternative presenter if the advertised presenter is not available. 

Disclaimer

The information provided in the handout notes and at the seminars/ workshops are the views of the trainer, and do not necessarily reflect the views of us. The information and professional advice delivered in the workshops and the associated printed material is provided solely on the basis that before relying on this material, delegates should obtain appropriate advice relevant to their particular circumstance to evaluate its accuracy, currency, completeness and relevance for their purposes. We will not be liable for any damages of any kind to any person or entity arising from the use of this information. Your attendance at our seminars reflects your acceptance of this statement.

Book/ Resources

Goods will not be shipped until full payment is received. Goods will be shipped to you as soon as possible after your order is accepted via post or courier, within 30 days or a full refund will be made to you. You will become the owner of the goods you have ordered when the goods are dispatched to you from our office. Damaged or faulty goods may be returned for refund or exchange with proof of purchase within 7 days of delivery. No freight will be charged for exchange items. We will make every effort to process a returned item within 14 business days of receipt at our office. Returns will not be accepted for a change-of-mind. 

For information on certificates, catering and other related issues please refer to our FAQs page.

*The above new Terms of Trade took affect from 1 August 2017. Registrations and book orders placed prior to this date will be subject to the Terms of Trade attached to your original invoice.