FREQUENTLY ASKED QUESTIONS
Below are some answers to our most common customer enquiries that we receive.
How do I know if there are still spaces available in the seminar?
One-day seminars that are still advertised on our website will have spaces available. In the situation that a seminar is fully subscribed a ‘sold out’ sign appears on the website on the seminar listing. Multi-day intensive and advanced seminars usually have a ceiling on their numbers. If they are fully subscribed our website will indicate this.
HOWEVER, please contact our office so we can add you to our waiting lists. We often have withdrawals from these events and we will offer these places to those on the wait list on a first come first served basis.
What is the latest date I can register for a seminar?
Registrations for seminars are open right up until the day of the seminar. Obviously we prefer to have more notice if possible to assist us with our catering and seating planning, but if you need to register at the last minute, or even walk up on the day we can usually handle this (except for multi-day intensive workshops that have a ceiling). If you do know a few days ahead of the seminar that you are coming please still let us know as soon as possible what your plans are. If you are booking travel and accommodation to attend a seminar we recommend that you check with our office regarding registration numbers to ensure the seminar will proceed. Compass undertakes no liability for cancellation of travel and accommodation costs.
I am coming with a group of people, is there a discount available for us?
Yes. If there is a large group of staff members attending from the same organisation/workplace we are often able to offer a discounted seminar fee. Please contact our office with details of how many staff you have attending.
Compass will make arrangements to cater for individuals with specific dietary requirements where possible. At the point of registration, please ensure that you have notified Compass of any specific requests. Registrations made less then four days before an event may not be able to be catered for by the venue but we will do our best. Catering for special dietary requirements can differ between venues, but generally special dietary needs means: Gluten Free, Diary Free, Gluten & Diary Free, Vegetarian, and Vegan (Kosher and Halal is provided if a suitable local supplier is available).
What are you cancellation policies?
Your seat is confirmed on registration with the following conditions as per your ticket type:
- “Sale" tickets are for new registrations sold on a non-refundable basis with transfers permitted.
- “Early Bird” and “Standard” tickets are for new registrations sold on a refundable basis with transfers permitted.
Cancellations and/or transfers must be received in writing prior to the advertised date and the following conditions apply:
- more than 14 days prior to the event: a 15% administration fee and balance refund or transfer to another person and/or event within six months.
- less than 14 days prior to the event: 50% refund or transfer to another person and/or event within six months.
- less then 48 hours prior to the event: no refunds or transfers permitted unless otherwise negotiated.
Please see our Terms of Trade for further information
I'm coming from out of town, when should I book my travel?
We reserve the right to cancel within fourteen (14) days prior to the advertised date. We are not liable for any losses or incidental costs incurred as a result of any cancellation such as the prepayment of travel, meals or accommodation incurred by you arising from the discontinuation of a seminar. On the rare occasion that a cancellation occurs it is strongly suggested that participants not book flights and accommodation to attend an event until ten (10) days prior to the session.
Your certificate of attendance/ completion will idenifty the amount of Continuing Profesional Development (CPD) hours along with any other relevant information such as APST Standards (as determined by Compass). We email you a link to download a certificate within 5 business days of the seminar/ workshop concluding. If after five business days, you have not received your certificate please check your junk mail box prior to contacting our office.
Should your registration fee not be received prior to the seminar/ workshop conclusion, we reserve the right to not issue your certificate until full payment has been made. Requests for copies of your certificate (including name changes) more than 90 days of the seminar/ workshop concluding will incur an administration fee ($15).
I am a parent can I come to a seminar?
The primary target audience for our seminars is professionals; however we often get enquiries from parents with an interest in certain topics. Parents are welcome to register with the understanding that the material has been prepared for a professional audience. We also ask that parent delegates refrain from asking questions specifically in relation to their child during session times. Our trainers are often open to discussing individual matters during the breaks or at the end of the day.
How is my book order shipped?
We now offer FREE FREIGHT within Australia for retail book sales valued over $100.
Compass must receive payment of the whole of the price for the goods that you order before your order can be shipped.
We will confirm your order via email. Please ensure that your address is correct and accessible by the delivery service. If a re-delivery is required we reserve the right to charge you additional shipping costs.
We will email you when your order is dispatched. Orders are sent via Auspost or Courier depending on your location. Tracking on your order is available on request.
Availability of books/ resources for your order
As we use a number of suppliers for our stock, certain orders may involve split deliveries, with some books coming from one supplier and others coming from another supplier. If you receive a parcel without some ordered books please wait at least 3 days for the remaining books to arrive before contacting us with a missing delivery query.
If Compass has insufficient stock to deliver the goods ordered by you, or cannot obtain the stock from our suppliers, we will notify you as soon as possible and any sum debited by Compass from your payment method will be credited to your bank account and Compass will notify you by email at the address given by you in your order form. The refund will be made as soon as possible and in any event no later than 14 days of your order. Please note: we endeavour to bring our customers the best value we can by running special offers, but please remember stocks are limited at the special offer price, and subject to availability. We update our website as quickly as we can to minimise disappointment. The process of updating the website when goods have sold out at promotional prices may take a few hours. Please note that the price the goods are offered for are as displayed in your online basket.
Refunds for Book & Resource Purchases
Damaged, faulty, or mis-bound books and resources may be returned for refund or exchange with proof of purchase within 7 days of delivery. No freight will be charged for exchange items back to you. We will make every effort to process an item returned to us within 10 business days of receipt at our office. Returns will not be accepted for a change-of-mind or duplicate purchases.
Compass's acceptance of your order (which will happen when Compass dispatches your order) brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract. Compass will not process any orders in the case of errors or inaccuracies regarding the goods (including the advertised price of the goods) appearing on our website. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by email and reserve the right to cancel your order.
What payment methods do you accept?
We accept VISA, MASTERCARD and AMEX. Unless otherwise negotiated, online payment is required at the time of registration/ purchase. We do not charge credit card processing fees. Alternatively:
- by bank transfer to BSB 034 013 Account 276 765
- by cheque payable to Compass Seminars Pty Ltd
- by cash/cheque/eftpos/credit card at the seminar (if enrolling on the day or purchasing books)
Please ensure you quote your invoice number located on your invoice.
Can I pay for my seminar over time?
Yes. In certain circumstances you can pay for your ticket over time (in instalments), particularly for our higher priced multi-day events.
If both parties agree to this payment option:
- You agree that We can charge your credit card a deposit (30%), a booking fee ($20) and the number of specified instalments prior your attendance or the expiry of the early bird rate (which ever comes first).
- You agree that you only have a reservation for a ticket and are not entitled to a ticket to the relevant workshop until full payment of the ticket and booking fee is made.
- If your credit card details change prior to your payment of any instalment, you agree to contact Us to update your credit card details.
- You agree that if, for any reason, We are not able to process any of the instalments on their due date, your reservation for the ticket may be cancelled and your deposit and any booking fee paid forfeited by you.
- We agree to repay any instalment (other than the deposit and any booking fee) you have paid to Us, via direct credit to your bank account if you decide not to attend.
- To apply for this, contact the Compass office via email
Can I still attend if I haven’t paid by the day of the seminar?
Yes. You can pay at the seminar (cash, EFTPOS, credit card and cheques are accepted). Please note a certificate of attendance may be withheld until full payment is received.