FREQUENTLY ASKED QUESTIONS
Answers to our most common customer enquiries...
What are your cancellation policies?
From 1 July 2020 your ticket type will determine your conditions:
In the interest of fairness for all, conditions are strictly applied.
Please see our Terms of Trade for further information
How do I know if there are still spaces available in the workshop?
One-day workshops that are still advertised on our website will have spaces available. If they fully subscribed a ‘sold out’ sign appears on the website on the seminar listing.
Multi-day intensive and premium workshops usually have a maximum number of attendees. If they fully subscribed a ‘sold out’ sign appears on the website on the seminar listing.
HOWEVER, please contact our office so we can add you to our waiting lists. We often have withdrawals from workshops and we will offer these places to those on the wait list on a first come first served basis.
What is the latest date I can register for a workshop?
Registrations for workshops are open right up until the day of the seminar. HOWEVER registrations less than 48hrs prior cannot be guaranteed the catering of special diets.
If you are booking travel and accommodation to attend a seminar we recommend that you check with our office regarding registration numbers to ensure the workshop will proceed. Compass undertakes no liability for cancellation of travel and accommodation costs.
I am coming with a group of people, is there a discount available for us?
Yes. If there is a large group of staff members attending from the same organisation/workplace we are often able to offer a discounted workshop fee. Please contact our office with details of how many staff you have attending.
Compass will make arrangements to cater for individuals with specific dietary requirements where possible. At the point of registration, please ensure that you have notified Compass of any specific requests. Registrations made less then four days before an event may not be able to be catered for by the venue but we will do our best. Catering for special dietary requirements can differ between venues, but generally special dietary needs means: Gluten Free, Diary Free, Gluten & Diary Free, Vegetarian, and Vegan (Kosher and Halal is provided if a suitable local supplier is available). Most venues DO NOT cater for 'lifestyle diets' such as paleo, keto, sugar free etc.
I'm coming from out of town, when should I book my travel?
We reserve the right to cancel within fourteen (14) days prior to the advertised date. We are not liable for any losses or incidental costs incurred as a result of any cancellation such as the prepayment of travel, meals or accommodation incurred by you arising from the discontinuation of a seminar. On the rare occasion that a cancellation occurs it is strongly suggested that participants not book flights and accommodation to attend an event until ten (10) days prior to the session.
Your certificate of attendance/ completion will idenifty the amount of Continuing Profesional Development (CPD) hours along with any other relevant information such as APST Standards (as determined by Compass). We email you a link to download a certificate within 5 business days of the seminar/ workshop concluding. If after five business days, you have not received your certificate please check your junk mail box prior to contacting our office.
Should your registration fee not be received prior to the seminar/ workshop conclusion, we reserve the right to not issue your certificate until full payment has been made. Requests for copies of your certificate (including name changes) more than 90 days of the seminar/ workshop concluding will incur an administration fee ($15).
I am a parent can I come to a seminar?
The primary target audience for our seminars is professionals; however we often get enquiries from parents with an interest in certain topics. Parents are welcome to register with the understanding that the material has been prepared for a professional audience. We also ask that parent delegates refrain from asking questions specifically in relation to their child during session times. Our trainers are often open to discussing individual matters during the breaks or at the end of the day.
How is my book order shipped?
We offer FREE FREIGHT within Australia for retail book sales valued over $100.
Compass must receive payment of the whole of the price for the goods that you order before your order can be shipped.
We will confirm your order via email. Please ensure that your address is correct and accessible by the delivery service. If a re-delivery is required we reserve the right to charge you additional shipping costs.
We will email you when your order is dispatched. Orders are sent via Auspost or Courier depending on your location. Tracking on your order is available on request.
Availability of books/ resources for your order
As we use a number of suppliers for our stock, certain orders may involve split deliveries, with some books coming from one supplier and others coming from another supplier. If you receive a parcel without some ordered books please wait at least 3 days for the remaining books to arrive before contacting us with a missing delivery query.
If Compass has insufficient stock to deliver the goods ordered by you, or cannot obtain the stock from our suppliers, we will notify you as soon as possible and any sum debited by Compass from your payment method will be credited to your bank account and Compass will notify you by email at the address given by you in your order form. The refund will be made as soon as possible and in any event no later than 14 days of your order. Please note: we endeavour to bring our customers the best value we can by running special offers, but please remember stocks are limited at the special offer price, and subject to availability. We update our website as quickly as we can to minimise disappointment. The process of updating the website when goods have sold out at promotional prices may take a few hours. Please note that the price the goods are offered for are as displayed in your online basket.
Refunds for Book & Resource Purchases
Damaged, faulty, or mis-bound books and resources may be returned for refund or exchange with proof of purchase within 7 days of delivery. No freight will be charged for exchange items back to you. We will make every effort to process an item returned to us within 10 business days of receipt at our office. Returns will not be accepted for a change-of-mind or duplicate purchases.
Compass's acceptance of your order (which will happen when Compass dispatches your order) brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract. Compass will not process any orders in the case of errors or inaccuracies regarding the goods (including the advertised price of the goods) appearing on our website. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by email and reserve the right to cancel your order.
What payment methods do you accept?
We accept VISA, MASTERCARD and AMEX. Unless otherwise negotiated, online payment is required at the time of registration/ purchase. We do not charge credit card processing fees. Alternatively:
- by bank transfer to BSB 034 013 Account 276 765
- by cheque payable to Compass Seminars Pty Ltd
- by cash/cheque/eftpos/credit card at the seminar (if enrolling on the day or purchasing books)
Please ensure you quote your invoice number located on your invoice.
Can I pay for my seminar over time?
Yes. In certain circumstances you can pay for your ticket over time (in instalments), particularly for our higher priced multi-day events.
To apply for this, contact the Compass office via email
Can I still attend if I haven’t paid by the day of the seminar?
Yes. You can pay at the seminar (cash, EFTPOS, credit card and cheques are accepted). Please note a certificate of attendance may be withheld until full payment is received.
Can I purchase a voucher?
Yes. Compass Seminars have vouchers to purchase for any value, which can be used for both workshops and resources.
Consider purchasing a Training Voucher for:
- one of our many public events
- have a trainer come to your workplace
- a keynote for your conference
- a gift for a staff member or colleague (if you give us enough lead time we will include a personalised card for their birthday, maternity leave etc)
Or simply take the guess work out - buy now and decide later!
Email to discuss your needs and we can make suggestions based on your location and staff needs.
See our Terms of Trade for details on vouchers conditions.
Can I be invoiced?
Yes we allow invoices for Government Departments, Schools and Non-Government Organisations. Please note the normal cancellations conditions apply as per our Terms of Trade.
Individuals wishing to be invoiced require prior approval or a history of paid workshop attendance/ book orders.
To receive an invoice choose "bank transfer" or "purchase order" as your payment option on checkout.