SEMINARS and WORKSHOPS

What are your cancellation policies?

From 1 July 2020 your ticket type will determine your conditions:

 
 
Premium workshops including but not limited to DDPTheraplay®, Sunshine Circles® and Attachment Style Interview may have different ticket types, prices and conditions.
Please see individual workshop for more information.
 

In the interest of fairness for all, conditions are strictly applied. 

Please see our Terms of Trade for further information 

How do I know if there are still spaces available in the workshop?

Fully subscribed workshops have a ‘sold out’ sign on the website.

You can join a waitlist for most events at the bottom right hand corner of the ticket section. We often have withdrawals from workshops and we will offer these places to those on the wait list first.

Dietary Requirements

Compass will make arrangements to cater for individuals with specific dietary requirements where possible. At the point of registration, please ensure that you have notified Compass of any specific requests. Registrations made less then four days before an event may not be able to be catered for by the venue but we will do our best. Catering for special dietary requirements can differ between venues, but generally special dietary needs means: Gluten  Free, Diary Free, Gluten & Diary Free, Vegetarian, and Vegan. Most venues DO NOT cater for such as paleo, keto, sugar free etc.

What is the latest date I can register for a workshop?

Registrations for workshops are open right up until the day of the seminar. HOWEVER registrations less than 48hrs prior cannot be guaranteed the catering of special diets.

If you are booking travel and accommodation to attend a seminar we recommend that you check with our office regarding registration numbers to ensure the workshop will proceed. Compass undertakes no liability for cancellation of travel and accommodation costs.

I am coming with a group of people, is there a discount available for us?

Yes. If there is a large group of staff members attending from the same organisation/workplace we are often able to offer a discounted workshop fee. Please contact our office with details of how many staff you have attending.

I'm coming from out of town, when should I book my travel?

We reserve the right to cancel within fourteen (14) days prior to the advertised date. We are not liable for any losses or incidental costs incurred as a result of any cancellation such as the prepayment of travel, meals or accommodation incurred by you arising from the discontinuation of a seminar. On the rare occasion that a cancellation occurs it is strongly suggested that participants not book flights and accommodation to attend an event until ten (10) days prior to the session. 

Certificates

Your certificate of attendance/ completion will idenifty the amount of Continuing Profesional Development (CPD) hours along with any other relevant information such as APST Standards (as determined by Compass). We email you a link to download a certificate within 5 business days of the seminar/ workshop concluding. If after five business days, you have not received your certificate please check your junk/spam mail box prior to contacting our office. 

Should your registration fee not be received prior to the seminar/ workshop conclusion, we reserve the right to not issue your certificate until full payment has been made. Requests for copies of your certificate (including name changes) more than 90 days after the seminar/ workshop concluding may incur an administration fee ($15).

I am a parent can I come to a seminar?

The primary target audience for our seminars is professionals; however we often get enquiries from parents with an interest in certain topics. Parents are welcome to register with the understanding that the material has been prepared for a professional audience.  We also ask that parent delegates refrain from asking questions specifically in relation to their child during session times. Our trainers are often open to discussing individual matters during the breaks or at the end of the day.